Privacy Policy

Medistry Online Academy ("Medistry," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website and learning platform for MDCAT and medical entry test preparation in Pakistan.

By creating an account, accessing our services, or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

a) Information you provide directly

We may collect personal information, including:

• Full name
• Email address
• Phone number
• Academic profile details (optional)
• Login and account credentials

This information is used to register and manage your account and provide educational services.

b) Payment verification information

Where payment is verified manually, we may collect:

• Payment proof (such as screenshots, receipts, or confirmation images)
• Transaction reference numbers
• Payment channel used (for example, bank transfer or wallet)

Important:

• We do not request or store card PINs, account passwords, or wallet login credentials.
• Payment proof is used only for verification, compliance, and record-keeping purposes.

c) Technical and usage data

We may automatically collect:

• IP address
• Device, browser, and operating system information
• Session and login timestamps
• Course activity, progress, quiz attempts, and performance data

2. How We Use Information

We use collected information to:

• Set up, maintain, and secure user accounts
• Verify payments and activate course access
• Deliver classes, assessments, and student support
• Monitor learning progress and improve outcomes
• Send service updates, notices, and support communication
• Detect abuse, prevent fraud, and protect platform integrity
• Improve performance, reliability, and educational quality

3. Legal Basis and Consent

We process personal information where necessary to provide our services, comply with legal obligations, protect legitimate interests, or where you have provided consent.

4. Payment Proof Handling

• Payment proofs are reviewed by authorized personnel only.
• Records are stored with access controls and limited visibility.
• We do not disclose payment proofs to third parties unless required by law.

5. Data Sharing and Disclosure

We do not sell, rent, or trade personal information.

Information may be disclosed only when necessary:

• To comply with law, regulation, court order, or authority request
• To enforce terms and protect users, staff, or platform security

6. Data Security

We apply reasonable technical and organizational safeguards, including:

• Restricted access controls for sensitive data
• Encrypted connections (HTTPS)
• Security monitoring and operational controls

No digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

7. Cookies and Similar Technologies

We may use cookies or similar technologies to:

• Maintain secure sessions and user preferences
• Analyze usage and improve site performance
• Support core platform functionality

Disabling cookies may affect access to some platform features.

8. Student and Minor Privacy

• Users under 18 should use the platform with parent or guardian guidance.
• We avoid collecting unnecessary personal information from minors.
• Parents or guardians may contact us regarding privacy concerns.

9. Data Retention

• Account information is retained while your account remains active.
• Payment verification records may be retained for audit, legal, and fraud-prevention requirements.
• Some records may be retained after account closure if legally or operationally necessary.

10. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request account deletion, subject to legal obligations

Requests may be submitted through the contact details listed below.

11. Third-Party Links

Our platform may include links to third-party sites. We are not responsible for the privacy practices, security, or content of external websites.

12. Changes to This Policy

• We may revise this Privacy Policy from time to time.
• Any update will be published on this page with a revised date.
• Continued use of our services after updates constitutes acceptance of the revised policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

14. Contact Us

For privacy-related questions or concerns:

Email: tgillani518@gmail.com

Contact no: +92 307 5600309

Operating in: Pakistan